Return & Refund Policy
Return & Refund Policy
Last updated: 23 March 2026
Returns, Claims & Exchanges
All products sold by Leona Fashion Ltd — currently leggings and t-shirts — are produced on demand after an order is placed.
For customers in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, subject to the conditions set out below.
Please carefully review all product details and size charts before placing your order.
Damaged or Incorrect Items
If you receive a product that is:
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damaged,
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misprinted,
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the wrong item, color, or size,
please notify us within 10 days of delivery whenever possible by submitting a message via our Contact Page.
When submitting a claim, please include your order number, a detailed description of the issue, and clear photos of the product (showing any defects or incorrect details). This information is necessary to verify and resolve your claim efficiently.
We will assess the issue and, if your claim is approved, a replacement or refund will be issued at no cost to you.
In cases of approved claims for damaged or incorrect items, we cover the return shipping costs (if applicable).
Please note: We work with third-party production partners. Reporting an issue promptly helps us investigate the problem and submit a claim to our production partner within their required timeframe. This request does not limit any statutory consumer rights you may have under applicable law.
Failed Deliveries and Returns
If a package is returned due to:
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an invalid or incomplete address,
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failure to pick it up from the post office or courier,
you will be responsible for the cost of reshipping the package.
Customers have 20 days from the date we notify them that the returned package has been received to contact us and request reshipment.
Please contact us as early as possible so we have sufficient time to process your request and coordinate with our logistics partners.
Lost Packages
In the event of a lost or missing shipment, please contact us as soon as possible, and no later than 20 days after the estimated delivery date, so we can initiate an internal investigation with our logistics partners.
If the shipment is confirmed lost by the carrier, we will offer you a replacement product or a full refund at no additional cost.
Right of Withdrawal for EU Customers
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.
To exercise your right of withdrawal, you must inform us of your decision within this 14-day period by contacting us through our Contact Page.
After notifying us of your decision to withdraw, you must return the product within 14 days. You are responsible for the direct cost of returning the product.
Refunds
If your claim qualifies, your refund will be:
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processed to the original payment method
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issued within 5–10 business days after approval
For EU customers exercising the right of withdrawal, refunds will be processed without undue delay and no later than 14 days from the date we are informed of your decision to withdraw. We may withhold the refund until we have received the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.
Please note: For approved claims relating to faulty, damaged, or incorrect items, applicable shipping costs will be refunded where required. For EU customers exercising the right of withdrawal, the cost of standard delivery will be refunded in accordance with applicable EU consumer law, while any additional cost resulting from choosing a more expensive delivery option is not refundable.
Privacy & Contact Information
For details on how we process your personal data during claims or refunds, please refer to our Privacy Policy.
This policy applies only to orders within the European Union and the United States. We do not offer shipping or returns outside of these regions.
Governing Law
This policy is governed by the laws of England and Wales, without prejudice to any mandatory consumer protection rights you may have under the laws applicable in your country of residence.
In the event of translation discrepancies, the English version shall prevail.
Contact
To report an issue or ask a question, please contact us via our Contact Page so we can assist you efficiently and securely.