Return & Refund Policy
Return & Refund Policy
Last updated: 23 March 2026
Returns, Claims & Exchanges
All products sold by Leona Fashion Ltd — currently leggings and t-shirts — are made-to-order and printed specifically for each customer.
Due to the personalized nature of our products, we do not accept returns or exchanges for the following reasons:
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Change of mind
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Incorrect size selection
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Personal preference (style, color, fit)
Please carefully review all product details and size charts before placing your order.
Damaged or Incorrect Items
If you receive a product that is:
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damaged,
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misprinted,
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the wrong item, color, or size,
you must notify us within 10 days of delivery by submitting a message via our Contact Page.
When submitting a claim, please include your order number, a detailed description of the issue, and clear photos of the product (showing any defects or incorrect details). This information is necessary to verify and resolve your claim efficiently.
We will assess the issue and, if your claim is approved, a replacement or refund will be issued at no cost to you.
In cases of approved claims for damaged or incorrect items, we cover the return shipping costs (if applicable).
Please note: We work with third-party production partners, and this 10-day period ensures that we can file claims with them within their required deadlines.
We are unable to process claims submitted later than 20 days after delivery.
Failed Deliveries and Returns
If a package is returned due to:
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an invalid or incomplete address,
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failure to pick it up from the post office or courier,
you will be responsible for the cost of reshipping the package.
Customers have 20 days from the date the package is returned to our warehouse to contact us and request reshipment.
Please contact us as early as possible so we have sufficient time to process your request and coordinate with our logistics partners.
Returned orders that remain unclaimed for more than 30 days may be donated or discarded without refund.
The 20-day period starts from the day the package is physically returned to the warehouse, not from the original delivery attempt date.
Lost Packages
In the event of a lost or missing shipment, please contact us as soon as possible, and no later than 20 days after the estimated delivery date, so we can initiate an internal investigation with our logistics partners.
If the shipment is confirmed lost by the carrier, we will offer you a replacement product or a full refund at no additional cost.
No Right of Withdrawal for Custom Products
According to Article 16(c) and (e) of Directive 2011/83/EU on consumer rights, the right of withdrawal does not apply to:
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goods made to the consumer’s specifications or clearly personalized,
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sealed goods unsealed after delivery and not suitable for return due to hygiene reasons.
As all our products are made-to-order, we only accept returns and refunds in cases of production error, damage, or incorrect delivery.
Refunds
If your claim qualifies, your refund will be:
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processed to the original payment method
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issued within 5–10 business days after approval
Please note: shipping fees (if any) are not refundable unless the entire order was faulty.
Privacy & Contact Information
For details on how we process your personal data during claims or refunds, please refer to our Privacy Policy.
This policy applies only to orders within the European Union and the United States. We do not offer shipping or returns outside of these regions.
Governing Law
This policy is governed by the laws of England and Wales.
In the event of translation discrepancies, the English version shall prevail.
Contact
To report an issue or ask a question, please contact us via our Contact Page so we can assist you efficiently and securely.